FAQs - Moving Frequently Asked Questions -

Moving Company Help have put together list of most common moving frequently asked questions we have been asked by our clients when the have upcoming local or long distance move, however if you do not find your question or answer you looking for please feel free to call us at 847-470-9900 or by contact us page, if we cannot we will try to point you in the right direction. To see the question answers below just click on the question and answer will come up.

Moving Frequently Asked Questions

When should I call your Moving Company Help?
The earlier, the better our moving schedule is changing daily, it’s better to call and book your move five to seven weeks if it possible, and your sales personal will confirm things to you such as pickup arrival time and delivery schedule 2-3 days before your moving day. If you decide to move with Moving Company Help, a move coordinator will be assigned to you. This person will help you select services (if needed) and can answer any questions you may have throughout the entire process.
When is the best time to move?

If you ask any moving company the will have same answer; not summer, but it is your decision not us, we recommend you not to choose the end of month if it local move, try to move between 5th and 20th of the month, but after all call and ask your moving coordinator for our moving schedule.

How long does it take to move?

It is dependable on your move size and type, if it interstate move or local move, if there packing service, stairs, weather condition and more effects, its usually take between 1-2 hours for our movers to load one bad room apartment in first floor.

How do I select which moving companies will provide me with a free moving estimate?

Your first step is determining if you need a full service moving company, if you need local or long distance moving companies— asks your family coworkers, neighbors and friends members if they can make recommendations

Do I really need 3 quotes; wont they be all the same price?

It is recommended but you do not have to, the moving cost change from moving company to other, you may get a binding moving estimate from us and compare it with other large van lines such as United Van Lines, North American Van Lines or Atlas Van Lines you will find us over 50% cheaper with more, better and quality moving service, reason you do not have to pay for name and other services you do not need.

How do moving companies come up with quotation prices?

Moving companies have list of all household goods and office size and shape, they calculate number of items you moving, travel distance and other services you may need such as packing services, storage or others

How can I cut costs?
If you can move between 5th and 25th you may get better rate on local move, if you can do some packing it can save you some money, ask your moving company for free moving boxes, it will save you a lot, try to limit your moving list, moving is the best time to throw away unwanted items.
Do I need an estimate?

Moving companies must provide you with a written moving estimate/Order for Service., the moving estimate is only a guideline of what your moving cost going to be, On interstate shipments, you must pay the total charges as determined by the actual weight or size of your shipment, the distance it travels and the services that you authorize or which become necessary to handle your shipment.

What is a binding moving estimate?

A binding moving estimate may sometimes be quoted for an interstate move. A binding estimate means that you must pay the transportation price listed in the estimate, even if the final weight of your move is more or less than estimated. The benefit of the binding moving estimate is that the transportation price is guaranteed, so you know exactly what your bill will be after the move. However, binding estimates may result in the client paying a little more for that guarantee. You may notice that the majority of binding estimates have a higher bottom line than non-binding estimates.

Keep in mind that for most binding estimates only the transportation part of the estimate is binding (the bulk of the estimate, which is based on the shipment’s weight or size). For example, if your binding estimate was based on self-pack, the client packing everything, but then on move day you choose to have the moving company pack everything, then the packing was an additional service you requested and will be added on top of the binding transportation cost on the final bill.

What is a non-binding moving estimate?

A non-binding estimate charges you according to the actual weight of your shipment; along with the cost of any moving services that are performed (you will still go through the estimation process to determine what your shipment may cost).

To verify the weight of your shipment, the driver will weigh his trailer prior to loading your shipment. Once your shipment is on board, the driver will weigh his trailer again. All other moving charges will be calculated at your origin’s address. If there are any additional charges that are incurred during the delivery process, the driver will provide you with the additional cost (although this is a rare event, it can occur in certain cases).

How should I pay and what are the payment methods?
Tariff provisions require that all moving charges be paid before your shipment is unloaded at the destination. Payments can be made using cash, certified check, or money order. Other payment options, such as a credit card, can be arranged with your professional moving service provider. Discuss these options with the relocation specialist and/or the customer service representative assigned to your shipment.
What is an order for service?

All long distance moving companies (Interstate Movers) are required to prepare an order for service before they transport your shipment. The order for service provides you with written confirmation of the moving services that you requested to be performed in conjunction with your shipment. It also lists the agreed upon dates for the pickup and delivery of your shipment and amount of valuation that you requested, along with any special services that you ordered. It also features a place and telephone number where the mover can contact you during the move.

Additionally, the order for service shows the charges that you will be assessed for your household move or corporate relocation. If you are moving under a non-binding estimate, the order for service will indicate the amount of the estimated non-binding charges, the method of payment for the charges and, in cases where the actual charges exceed the non-binding estimate, the maximum amount that you are required to pay at the time of delivery in order to obtain possession of your shipment (you will have 30 days following delivery to pay the balance of the charges due). If you are moving under a binding estimate, the order for service will show the charges that you will be required to pay at delivery, based on the binding estimate and the terms of payment. You and your mover must sign the order for service.

What is a Bill of Lading?

Every mover is required to prepare a bill of lading for every shipment transported. The bill of lading is the receipt for your goods and the contract with your mover for their transportation. The driver who loads your shipment must give you a copy of the bill of lading.

It is your responsibility to read and understand the information on the bill of lading before you sign it. The bill of lading identifies the mover and specifies when the transportation is to be performed. It also specifies the terms and conditions for payment of the total moving charges, along with the maximum amount required to be paid at the time of delivery (if you are moving under a non-binding estimate). Information regarding the valuation of your shipment and the amount the mover will be liable for in the event of loss or damage is also shown.

What is an Inventory?

The driver or the movers’ crew foremen will generally inventory your shipment as he or she loads it (although it is not required by law). When completed, the inventory provides a detailed, descriptive listing of your household goods, along with the condition of each item when received by the mover.

Be sure that everything listed on the inventory is correct. This is not always the easiest task, as you will find things written on the inventory such as “PBO,” which means “packed by owner.” The contents of this carton cannot be listed, as the driver is simply not able to see inside each and every box. You will also sometimes find “CP” on a line item in the inventory, which means “carrier packed” container. Remember, this inventory is for you to keep track of what is loaded, and the condition of each item. If damage occurs on a particular piece during the loading process, make a note of the inventory tag number on that item and indicate it in the far right hand column on the line that corresponds with that piece. This is the document that will be scrutinized when the claims process is initiated, so it is important to have the damage clearly noted.

This inventory should also be used at-destination when your shipment is delivered. Use the inventory to verify the articles that are delivered and, again, note an exception to the condition of any items as they are brought into your home. Point out the damage to the driver. What often occurs is that a piece of furniture has been in your home for many years and you grow accustomed to looking at it in a certain place and in a certain light. When you bring that same piece into your new home, you may notice damage that may have been there for a long time. The driver will have noted the scratch or chip at your origin residence. If you are not sure if it was existing damage or new damage, ask your driver to explain the condition of the piece as he noted it on the inventory during the loading process. This is the quickest way to distinguish new damage from what was there all along.

Our Moving Company Help drivers are very careful about the way they handle your items, and the inventory is their safeguard against potentially fraudulent damage claims. Use this inventory to your advantage in making sure that you are protected, just as the driver uses it to protect him or herself.

Can I pack anything in the drawers of my dresser or desk?
All loose items must be packed in boxes to prevent loss or damage while moving. It is recommended that you pack all items and leave the drawers empty.
Will the driver load all the boxes that I packed?
Yes, as long as the driver deems them safe for transport.
How should I pack my waterbed?
Waterbeds need to be drained completely, while fiber-filled waterbeds need to be professionally vacuum-drained in advance of your moving date.
What should I do with my jewelry and other valuable items?
Items of extraordinary value such as jewelry, money, antiques, and stamp collections can be included in your shipment, provided that you notify your local moving representative of these items before packing and moving day. It is strongly recommended that you carry irreplaceable and expensive articles with you, or make alternate arrangements for their transport.
How do I prepare my appliances for moving?

Appliances such as washers, dryers, and refrigerators must be disconnected, and the washer must have a stabilizer installed. Again, your estimator can help you understand how these items are properly serviced. All local moving companies have business relationships with local service providers that handle this type of service, however full service moving companies and national moving companies will also be able to provide all of the moving services you require. Be sure you know who your mover will be using, as you will need to let these people into your home to provide the service.

How will you protect my upholstered furniture?

We use a special material called stretch-wrap. It is a heavy, clear-plastic wrap that protects your furniture from being soiled.

Am I protected against loss or damage while my goods are in transit?

Yes, but how much protection you have and its cost to you depends upon the valuation coverage you selected. This can be one of the most confusing aspects to moving but it is important that you understand what is being provided to you.

The valuation option you choose determines the basis upon which any claim will be adjusted and the maximum liability of the carrier. The liability of a carrier for loss or damage is based upon the carrier's tariffs, as well as federal laws and regulations that have certain limitations and exclusions. Valuation is not insurance. This is important to understand. It is the liability of the moving company. Check with the provider of your homeowner's insurance to find out if you are covered for moving. Often you will find that you are.

Released Value – This is the most economical as there is no additional cost. However, this option provides only minimal protection and is not sufficient coverage for most shipments. It will pay you $.60 per pound per article if lost or damaged while moving. That means a piece of furniture weighing 75 lbs would receive a settlement of $45.00. You will be asked to initial the bill of lading if you select this coverage. The only place this is applicable is if your insurance policy covers your goods for their entire value and this would be considered supplemental coverage for your move.

Full Maximum Value Protection – This is your most comprehensive coverage. You may hear it referred to as "full replacement value" as well as "full value protection” by other van lines. If you elect to purchase full value protection, articles that are lost, damaged, or destroyed will be either repaired or replaced with like items, or a cash settlement will be made for the current market replacement value, regardless of the age of the lost or damaged item. Depreciation of the lost or damaged item is not a factor in determining replacement value when the shipment is moved under full value protection.

The cost of full value protection may be subject to various deductible levels of liability that may reduce your cost. Ask your mover for the details of their specific plan.

How do I prepare my home and myself for move day?

Your mover may ask you to choose several consecutive days during which your goods may be loaded. The number of days in what is referred to as a "load spread" depends upon the size of your shipment and the time of the year when your shipment is loaded. Remember to try and remain flexible during the busy moving season by allowing for three to five extra days on your load spread in order to have a better chance of securing a truck and driver to load your shipment.

The customer service representative and/or driver will contact you at least 24 hours prior to load day to let you know the time of arrival. Be sure to let them know of any changes that have taken place that may affect loading day. A good example of changes that may take place is that the street in front of your home is under construction, preventing the large over-the-road truck to get near your home. Or possibly, you haven't completed packing due to an unanticipated event. Contact your mover as soon as possible so that they can send out professional packers to complete the job for you.

Make sure your home is ready for the moving crew. Move anything off the porch and walkways that may obstruct movement of your goods out of the home. Take doors off the hinges if you know certain items will not fit through. Remove all small throw rugs from traffic areas that could cause the driver or crew to trip or slip.

Offering water, Gatorade, or other soft drinks on hand to the driver and crew, especially on a hot summer day, is an incredible gesture and, although our drivers come prepared, they will be grateful for your thoughtfulness.

How will I know where my shipment is once it leaves my home?
Tracking your shipment is easy, by calling our dispatch department 24/7, if you need storage service or some time before delivery, your shipment will remain on our warehouse, and customer service will call you before we load it to send to destination, when shipment leave our warehouse we will provide you with 24 hours dispatch driver and contact info.
How will I know when my shipment is going to be delivered?

Dispatch department will stay in touch with you, they will call you before driver leave origin state, as will we will provide you with driver contact and tracking information. Your driver will contact you 24 hours before delivery. The Moving Company Help will assign a customer service representative as your primary contact, and will be able to track your shipment and provide you with an update on the date that your goods will arrive.

Be certain to provide the driver with all of your contact information—the phone number at the new home is only good if there is a person there to take the call. If you can be reached at work, a hotel, a temporary residence, or by email, please let the driver know. If you will be impossible to reach, it is encouraged to make arrangements with a friend or family member to serve as the liaison between you and the driver, and provide the driver with that contact information.

How do I file and receive my settlement on my claim?

Moving claims are always unpleasant – no one wants to have to deal with the problem, but damage sometimes does occur when moving, and claims are an inevitable result. The best advice is to read and understand the claims-settlement procedure prior to moving—it is important that you understand your coverage and how to proceed through the claims process.

Claims adjusters are people with a difficult job—it is better to approach them with kindness than anger. Please understand your moving coverage and be certain to have the proper documentation in the form of an inventory with the damage noted.

Should I tip my movers crew?
Firstly only tip if you have had a good service. If you have, then the movers’ team would really appreciate it and small gesture is always welcome.
Can I move frozen foods?

Frozen foods can be moved, but only under specific, limited conditions. Be sure to discuss this with your Moving Company Help agent. In most instances, we suggest that shipping arrangements be made through a local frozen food locker, especially for a long-distance move. It is often easier to use up perishable food items prior to your move or just to donate them.For a complete list of items that cannot be shipped, please visit the Non-Allowable section of this website.

Can I move my house plants?

Moving Company Help cannot accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as probable temperature changes while in transit. You may prefer to transport your house plants in the family car or ship them by plane.Prior to your move you should also consider that some states prohibit the entry of all plants, while other states will admit plants under certain conditions. Be sure to check the regulations of the state to which you're moving.For a complete list of items that cannot be shipped, please visit the Non-Allowable section of this website.

Can I move my pet(s)?

Pets cannot be carried in the moving truck. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your Moving Company Help agent will be glad to suggest alternate ways to ship your pets safely. Check out our helpful article, "Moving with Pets."For a complete list of items that cannot be shipped, please visit the Non-Allowable section of this website.

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